CARRIAGE TERMS
Welcome to the Joe Lenac Bicycle website. To ensure you have a clear understanding of our order processing, shipping, and logistics arrangements, please carefully read the following Shipping Policy before making a purchase.
Due to continuous operating losses and operational pressures experienced by the company in recent years, we have made the decision to conduct a liquidation sale at a loss. Most items on this website are part of this inventory clearance; quantities for some items are limited and may not be restocked once sold out. Although we are currently in a liquidation phase, we remain committed to doing our utmost to arrange for efficient order processing and delivery services.
I. Shipping Coverage
Currently, this website supports shipping exclusively within the United States. The shipping country displayed on the checkout page is fixed as “United States,” and we do not currently offer international shipping services.
As we are conducting a liquidation sale at a loss, our primary focus is currently on processing orders from our U.S. domestic inventory to ensure the most efficient delivery of our existing stock.
II. Order Processing Time
All orders will be processed on the same day that successful payment is received.
Order processing includes the following steps:
Verification of order details
Confirmation of inventory status
Packaging of items
Handover to logistics carrier
Since the company is currently conducting an inventory clearance sale, stock levels for certain items may fluctuate rapidly. In the event of inventory discrepancies, stockouts, or necessary order adjustments, we will contact the customer promptly to resolve the issue.
III. Shipping Duration
The estimated shipping time for orders within the United States is 2 business days.
Actual delivery times may be influenced by the following factors:
Holiday schedules
Weather conditions
Logistics carrier operations
Shipping conditions in remote areas
Although we are currently conducting a liquidation sale due to ongoing financial losses, we remain dedicated to ensuring that orders are shipped on time and delivered successfully.
IV. Logistics Partners
We currently partner primarily with the following U.S. logistics service providers:
USPS (United States Postal Service)
UPS
FedEx
Our system will automatically select the most suitable shipping method based on the items in the order, the delivery destination, and current logistics arrangements.
As the website is currently in an inventory clearance phase, the specific logistics carrier used for certain orders may be adjusted based on the actual inventory status at our warehouse.
V. Order Tracking
Once an order has been shipped, customers will typically receive tracking information that allows them to monitor the delivery status of their order.
If there is a delay in the update of tracking information, please allow some time for the logistics system to synchronize. If you do not see any updates for an extended period, please contact our customer service team for assistance in tracking your order. As the merchant is currently conducting a loss-making clearance sale, order volume may increase, and updates to logistics tracking information for some shipments may experience slight delays.
VI. Delivery Instructions
Consumers are requested to verify that their shipping address and contact details are entered correctly when placing an order. If delivery fails due to an incorrect address, invalid contact information, or the absence of a recipient to sign for the package, the successful delivery of the order may be compromised.
As the company is currently in a clearance phase with limited remaining inventory, if an order is returned due to address-related issues, we may be unable to reserve the specific items in stock for a re-shipment.
VII. Return and Refund Policy
Consumers may request a return within 30 days of receiving their merchandise.
To qualify for a return, items must meet the following conditions:
The item must remain in its original, normal condition.
The item must not show signs of artificial or user-induced damage.
The item must remain in a condition suitable for resale.
The return must include all original packaging and accessories.
Once the returned items have been received and inspected, refunds will typically be processed and credited back to the consumer’s original payment account within 3 business days.
As the merchant is currently conducting an inventory clearance sale due to ongoing financial losses, certain special clearance items may be subject to specific restrictions regarding returns and exchanges; please refer to the product page descriptions for specific details.
VIII. Shipping Irregularities
Delivery times may be affected by the following circumstances:
Severe weather conditions
Logistics system malfunctions
Peak holiday periods
Incorrect address information
Force majeure events
Although the company is currently in a loss-making clearance phase, we remain committed to assisting consumers with any shipping-related issues and providing necessary support regarding their orders.
Thank you for your continued support and understanding of Joe Lenac. Even as the company proceeds with an inventory clearance sale due to ongoing financial losses, we remain dedicated to providing our consumers with essential delivery and after-sales services to the best of our ability.