PRIVACY POLICY
Welcome to the Joe Lenac Bicycle website. We place great importance on the security of your personal information and privacy, and we are committed to protecting your data as you browse and use this website. This Privacy Policy is designed to explain how we collect, use, store, and protect your personal information.
Due to continuous operating losses and operational pressures experienced by the company in recent years, the business has decided to conduct a liquidation sale at a loss, offering existing inventory at discounted prices. Although the website is currently in a liquidation phase, we remain committed to handling and protecting your personal information responsibly, in accordance with relevant privacy protection principles.
I. Information We Collect
When you browse the website, register an account, place an order, or contact customer service, we may collect the following information:
Name
Contact Phone Number
Shipping Address
Email Address
Payment-related Information
Order History
Device and Browsing Information
This information is used solely for purposes such as order processing, logistics and delivery, after-sales service, and website operational optimization.
As the company is currently conducting a liquidation sale at a loss—and given that inventory levels for certain products are subject to frequent changes—we may need to use your contact details to provide timely updates regarding your order status, stock availability issues, or refund information.
II. How We Use Your Information
The information we collect will be used for the following purposes:
Processing your orders and payments
Arranging product shipments and logistics delivery
Providing after-sales support and customer service
Optimizing website functionality and the shopping experience
Preventing fraud and ensuring transaction security
Since the business is currently in a liquidation phase following sustained losses—and given that some products may have limited stock or will not be restocked once sold out—we may contact you via phone or email to assist with order adjustments or refund-related matters.
III. Information Protection Measures
Joe Lenac employs reasonable technical and administrative measures to protect your personal information against unauthorized access, disclosure, or misuse.
We utilize standard data security measures to safeguard order and payment information, and we strive to ensure a secure shopping environment for consumers during this liquidation period. Although the company is currently liquidating its inventory due to ongoing financial losses, we continue to prioritize user privacy and data security management.
IV. Cookies and Website Data
To enhance your browsing experience, we may use cookies or similar technologies to record your browsing preferences, shopping cart contents, and browsing behavior. This data is primarily used to:
Enhance website loading speeds and browsing experiences
Retain shopping cart contents
Analyze website traffic and usage patterns
Improve product presentation and display
Even though the website is currently in a loss-making clearance sale phase, we will continue to manage relevant data in accordance with standard website operational protocols.
V. Information Sharing Statement
We will not arbitrarily sell, rent, or disclose your personal information. However, under the following circumstances, we may need to provide necessary information to third parties:
Logistics and delivery companies
Payment service providers
Relevant agencies as required by applicable laws and regulations
These third parties are permitted to use your information only to the extent necessary to fulfill the specific services for which it was provided.
As the company is currently undergoing an inventory clearance process, certain orders may require additional verification with logistics and payment service providers to ensure the successful delivery of available stock.
VI. Your Rights
You have the right to:
Access your personal information
Modify or update your account profile
Request the deletion of relevant information
Opt out of marketing communications
If you wish to address any issues regarding your personal information, please contact us via the website’s customer service channels.
Even though the merchant is currently conducting a loss-making clearance sale due to sustained financial losses, we will continue to handle user privacy and data-related requests in full compliance with the law.
VII. Policy Updates
Joe Lenac reserves the right to update and adjust this Privacy Policy as appropriate, based on website operational requirements and applicable laws and regulations. Any updated content shall become effective immediately upon its publication on the website.
As the company is currently in an inventory clearance phase, certain operational rules may be adjusted to reflect actual circumstances; nevertheless, we remain committed to prioritizing consumer privacy protection and information security.
Thank you for your continued support and understanding of Joe Lenac. Although the company has decided to proceed with an inventory clearance due to sustained financial losses, we will continue to do our utmost to safeguard your shopping experience and the security of your personal information.